SPEAKING / Level 15 — Practical / Professional Speaking

Explain a problem politely

Describe a practical problem, request a solution and check the next step. This also works for everyday customer service.

Listen · try · grow

The item does not work.

Useful words: problem · replace · help

Could you help me...

Hello. How can I help you?

Listen once, then try in your own voice.

A short attempt is a useful beginning. Add a detail when you are ready.

Try again with less support. Clear meaning matters more than speed.

Practise with my companion →

Ready. Record up to 30 seconds and listen to yourself. Recording stays on this device.

Completion records your practice. It is not a pronunciation score.